Delivery & Returns
Muddy Boots Gifts currently delivers to UK Mainland only and we aim to despatch your order within the estimated delivery times shown below.
Pet Sympathy Card & Gift Sets
Pet Urns, Pet Keepsakes & Pet Cremation Jewellery
While all care is taken to ensure appropriate stock levels, all products are subject to availability and may be withdrawn at any time without prior notice. Out of stock items will be communicated to you as soon as possible and there will be no charge taken.
If products fail to meet our high quality check procedures then the order may be delayed to be re-made and you will be notified by email or phone.
Your order will be shipped using either ‘Royal Mail’ or courier and will be delivered to the given address stated on your order. Unfortunately we have no control over the time a delivery may occur and cannot provide tracking numbers, however, our nominated couriers typically deliver between 9am – 6pm Monday – Friday (except bank holidays).
All orders despatched will require a signature upon delivery of your parcel. Please kindly ensure that there will be someone to sign for the parcel at the delivery address. We reserve the right to request any subsequent delivery cost if the order is returned to us due to a failed delivery.
We at Muddy Boots Gifts, like to take pride in providing our customers with a quality product and hope that you are fully satisfied with your order. However, in the unlikely event that our products are not up to the standard described and shown on our website, please contact our customer services team by emailing us using the contact form located on the ‘Contact Us’ page, quoting your order number. Please contact us within 7 days from the day after your goods have been delivered and we will do our best to either exchange your product for a replacement, or refund your order.
Please note however, that most of our Pet memorials are bespoke items made to your specification and are therefore non-returnable unless they have been damaged in transit or made incorrectly by us (i.e. spelling errors). Please check your delivery as soon as it arrives and report any damages/errors within 2 working days.
Company Registered by Guarantee in England and Wales, number: 08831408
Registered Office: The Forties, Forties Lane, Smisby, Ashby de la Zouch, Leicestershire LE65 2SN